• Expert Emergency Response Team
  
  • Professional Emergency Response Team - to respond to client accidents
    

Airlines and aviation companies  need to be prepared - to immediately respond to an aircraft accident, serious incident, inflight emergency, ground incident, security incident, or other type of emergency.  Crisis Management of an aircraft accident or incident is very complex and fast moving, with command decisions needing to be made by the airline leadership - quickly, correctly, and decisively. There is no time after an aircraft accident for Emergency Response training of airline staff or policy making. Therefore, the majority of Emergency Response Planning and training should be done well ahead of time, and on a recurring basis. 

SERVICES

        Emergency Response Drill

• Practice your plan and decision making
  
• Learn as a group
  
• Be prepared
  

       Emergency Response Manual

• Review and update
  
• Conformance to ISAGO requirements
  

       Emergency Response assessment report

• Review of training conducted
  
• Running timeline of drill activities
  
• Recommendations and findings
  

Good Emergency Response Planning should provide your company an Emergency Response Manual with:

• Emergency response scenarios - based on your company's Flight Operations
  
• Regulatory requirements and laws based on your Region and destinations served
  
• Define the Emergency Response organizational structure
  
• Clarify roles and responsibilities of staff during an Emergency Response
  
• Have clear Emergency Response checklists
  
• Include Emergency Response policies
  
• Coordinate actions with external organizations
  
• Include pre-written Press Releases, Press Conferences, and Call Center / Family Assistance scripts
  

• Emergency Response Planning
  
  • Review and update to existing Emergency Response Manual (ERM), or new manual available
    

• Emergency Response Training
  
• Emergency Response training courses and drills for airlines, aviation companies, and Ground Handling / Fixed Base Operators (FBO).  Instructors with real-world airline accident experience!
  

Emergency Response Manual (ERM) chapters and checklists

• Executive Statement
  
• Manual Distribution, Control, and Revision
  
• Emergency Response
  
  • Terms & Definitions
    
  • Program and Manual
    
  • Training Program
    
  • Debriefing protocol
    
    • For drills or actual accident or incident
      
• Flight Crew involved in an incident or accident
  
• Passenger manifest verification
  
• Call Center
  
• Crew Bases
  
• Crisis Communications
  
  • Prewritten Press Releases & Press Conferences
    
• Operations Control Center / Flight Dispatch
  
  • Activation and notification procedures
    
• Emergency Assessment Team
  
• Emergency Response Policies
  
• Emergency Response Regulatory Requirements
  
• Emergency Command Center
  
• Go Team
  
• Go Kit
  
• Safety Investigation Team
  
• Aircraft Recovery Team
  
• Special Assistance Team (SAT) / Family Assistance
  
• Family Assistance Center Operations
  
• Telephone Contacts
  
• Forms
  
  • Accident notification form
    
  • Family member form
    
  • Surviving passenger / crew form
    

        Duration: 1 day
        Location: onsite at your offices
        Customized training: for your company’s Flight Operations

        Aviation Emergency Response training course overview

• Accident, incident, emergency scenarios
  
• Emergency Response Plan
  
• Crisis Management
  
• Accident site
  
• Airport / Fixed Based Operator (FBO)
  
• Dispatch
  
• Emergency Command Center / Emergency Operations Center
  
• Crisis Communications
  
• Family Assistance
  
• Safety Investigation
  

Airline Emergency Response Planning & Training

Crisis Advisors offers an Expert Emergency Response Team - a professional team with airline accident experience, responding onsite with you, during an aviation accident or serious incident.  An aircraft accident is one of the most challenging crises a company can face.   Don’t go it alone during an Emergency Response, let Crisis Advisors’ experts be onsite with you, conducting Family Assistance Operations for family members of passengers and crew, and advising your Safety Investigation Team.

Cost effective:
Airline Emergency response training is provided onsite at your offices.  Learn together and make decisions as a cohesive group.
Designed specifically for your airline:
Training is customized to your company’s Flight Operations, Regulatory Requirements, and Region.  Don’t sit through a generic training course that only teaches concepts.

For airlines

• IOSA (IATA Operational Safety Audit)
  
  • Review and updates for compliance with IOSA ISARP Emergency Response requirements
    
• Compliance with United States law
  
• US Aviation Disaster Family Assistance act
  
• Foreign Air Carrier act
  

Emergency Response Manual (ERM)

• Review and updates to existing manual, or full Emergency Response Manual
  
• Customized to your Flight Operations
  
• Regulatory requirements and laws for destinations served and operating certificate
  

        Annual retainer fee

        Services offered:

• Special Assistance Team and Family Assistance Center Operations
• Accident Investigation consulting
• Crisis Communications
  
• Call Center
  
• Personal Effects
  
• Human Remains / Funeral Services
  

        Location: onsite at your offices
        Customized training: for your company’s Flight Operations

        Airline Emergency Response training courses offered

• Airports training course
  
• Call Center training course
  
• Crisis Communications training course
  
• Emergency Command Center training course
  
• Emergency Response Manager training course
  
• Executive Emergency Response training course
  
• Go Team training course
  
• Operations Control Center (OCC) training course
  
• Safety Investigation training course
  
• Special Assistance Team / Family Assistance / Care Team training course
  

        Emergency Response Drill

• Coordinated between all Emergency Response teams
  
• Practice your plan and decision making
  
• Learn as a group, be prepared
  

       Emergency Response Manual

• Review and update
  
• Regulatory requirements
  
• Conformance to IOSA requirements
  

       Emergency Response assessment report

• Review of training conducted
  
• Running timeline of drill activities
  
• Recommendations and findings
  

EMERGENCY RESPONSE TRAINING COURSES

        Emergency Response Drill

• Practice your plan and decision making
  
• Learn as a group
  
• Be prepared
  

       Emergency Response Manual

• Review and update
  
• Conformance to IS-BAO requirements
  

       Emergency Response assessment report

• Review of training conducted
  
• Running timeline of drill activities
  
• Recommendations and findings
  

Crisis Advisors provides the following services to airlines and aviation companies around the world:

For: Charter Fleet Operators, Corporate Flight Departments, Business Aviation, Air Medical, Cargo, Tour Operators, Flight Schools, private operators, and Aircraft Manufacturers.

Why have an Emergency Response Plan?  There is no time for Emergency Response Training after an accident.  Ensure that you are prepared ahead of time - to respond to the emergency, participate competently in the accident investigation, and effectively deal with the media coverage.  Emergency Response Planning and Training is "Brand Protection" to mitigate a loss of public or client confidence.  

For: Ground Handling Companies and Fixed Base Operators (FBO)

Ground Handling Company staff and Fixed Base Operators (FBO) are on the front line of an accident many times.  Charter Operators and other aviation companies don't have personnel at each airport they serve and rely on a Ground Handling Company or FBO.    

For aviation companies

(Charter Fleet Operators, Corporate Flight Departments, Business Aviation, Air Medical, Cargo, Tour Operators, Flight Schools, private operators, and Aircraft Manufacturers)

• IS-BAO (International Standard for Business Aircraft Operations)
  
  • IS-BAO review and updates for compliance with Emergency Response requirements
    

        Duration: 1 day
        Location: onsite at your offices
        Customized training: for your company’s Ground Operations

        Aviation Emergency Response training course overview

• Accident, incident, emergency scenarios
  
• Emergency Response Plan
  
• Airport / Ground Handling Company / Fixed Based Operator (FBO)
  
  • Notification and Activation
    
  • Accident site
    
    • Fighting and rescue activities
      
    • Assistance to survivors
      
    • Accident site security
      
  • Working with family members
    
• Coordination with
  
  • Aircraft operator
    
  • Authorities
    
    • Local, state, & federal